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Frequently asked questions
- 01Booking a tour is easy! Choose your preferred tour on our website and complete the booking form. For personalized assistance, contact our customer service team via email or WhatsApp.
- 02You have two payment options: a 30% non-refundable deposit with the balance due 45 days before travel, or full upfront payment for short-notice bookings. Choose what works best for you!
- 03Yes! We offer customizable itineraries to fit your interests, budget, and travel dates. Just get in touch with us to discuss your preferences.
- 04Yes, we strongly recommend purchasing comprehensive travel insurance that covers medical emergencies, cancellations, and lost luggage.
- 05Your safety is our priority. We partner with trusted local guides, follow all safety protocols, and keep updated on regional conditions to ensure a secure and enjoyable trip.
- 06Absolutely! We guide you through visa requirements and necessary travel documents. However, always check with your local embassy or consulate for the latest information.
- 07We understand plans can change. Deposits are non-refundable, and cancellations within 45 days of travel may incur extra charges. For full details, check our cancellation policy on the website or reach out to us directly.
- 08Yes, we offer both private tours for solo travelers and group tours. Even if you want to join an existing group please let us know your preference when booking, we will make it happen.
- 09Yes, many of our tours are perfect for families! Some safaris and activities may have age restrictions, so check the tour details or send us the ages of your children, and we'll recommend the best options.
- 10Some destinations require vaccinations such as Yellow Fever or Malaria prophylaxis. We recommend consulting your doctor or a travel clinic well before your trip. A health professional will be able to assist with the prescription suitable for you.
- 11Our professional guides primarily speak English, However we are able to organize Professional guides that speaks French, Portuguese, and other languages of your preference based on the availability of our guides.
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